DEVAL Processes Over 100,000 Emergency Rental Assistance Applications

Vienna, Virginia — April 2022

DEVAL LLC has surpassed 100,000 emergency rental assistance applications processed on behalf of state government clients, making DEVAL one of the largest ERA program administrators in the nation.

DEVAL’s turn-key, bilingual ERA platform was deployed for state clients administering funding under the American Rescue Plan Act (ARPA), Emergency Rental Assistance (ERA) funds, the CARES Act, and Community Development Block Grant (CDBG) programs. From intake to payment disbursement, DEVAL managed the full program lifecycle, helping tenants and landlords access critical rental and mortgage relief during one of the most challenging periods in recent housing history.

What DEVAL’s ERA Solution Delivered

100,000+ — rent and mortgage relief applications processed for state government clients

Bilingual English and Spanish — application portal and call center serving Hispanic communities and U.S. territory residents

End-to-end program management — intake, eligibility determination, landlord payments, quality control, and federal reporting

Real-time reporting — customized dashboards tracking applications received, processed, approved, and funds disbursed

Fraud prevention — robust internal controls detecting and preventing fraud, waste, and abuse

Full cash management — determining qualifying amounts, processing payment requests, and disbursing payments directly to landlords

“Processing over 100,000 applications required operational precision, bilingual capability, and technology that could scale quickly. Our team delivered all three and helped families stay housed during an unprecedented national emergency.”
— Deborah Garcia-Gratacos, Founder & CEO, DEVAL LLC

DEVAL’s ERA solution is available for state and local governments administering housing relief programs. For more information contact information@deval.us or call (703) 962-1879.