Emergency Rental Assistance Programs

DEVAL has developed a turn-key centralized solution capable of assisting government clients with implementing and managing the emergency rent relief programs created in response to the COVID-19 pandemic under funding sources such as

  • ARPA
  • ERA funds
  • The CARES Act
  • CDBG
  • Other local funding sources

This solution expedites the response time for tenants and landlords to quickly get the help they need. This centralized solution is successfully deployed and utilized by current clients, including by State Governments. We have processed over 40,000 Rent and Mortgage Relief Program applications.

Our solution encompasses:

  • Secured and fully customizable online application portal that enables applicants to submit applications, upload supporting documents, and check the status of the application in real-time.
  • Multilingual call center with knowledgeable agents available to educate applicants on application and program requirements.
  • State of the art phone and call center system capable of tracking and reporting on all inbound and outbound calls handled.
  • Dedicated processing center that works directly with applicants to gather and reconcile supporting documentation and assist applicants in completing applications.
  • Robust quality and internal control processes that minimize program risk and detects and prevents fraud.
  • Ability to handle the entire cash function of the program, including determining amounts that the applicant qualifies for, processing payment requests, disbursing payments directly to landlords/mortgage companies, and reconciling payment ledgers, amongst other tasks.
  • Technology that enables us to provide real-time customized reports on calls received, applications processed and approved, funds disbursed, etc.
  • Proven capacity to ramp up and quickly begin taking and processing applications.

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